Shipping policy

Thank you for shopping with SquadGear. Each SquadGear Team Pack is custom-made for your team, which means production begins after we receive your completed roster submission, team logo, athlete details, and QR/profile links.

Custom Production Timeline

Because every Team Pack is personalized, orders are not produced immediately at checkout.

After placing your order, you will receive instructions to submit your team details, including your team logo, roster names, jersey/cap numbers, and QR/profile links. Production begins once all required team details have been submitted and reviewed.

To help ensure your order arrives before your event, please complete your roster submission form as soon as possible after checkout.

Order Processing

Once your team details are submitted, SquadGear will review your information for completeness before production. If anything is missing, unclear, or unusable, we may contact you by email before your order can move forward.

Delays in submitting roster details, team logos, or QR/profile links may delay production and shipping.

Shipping Destination

Team Packs are shipped directly to the shipping address provided at checkout. In most cases, this should be the team coordinator, coach, parent organizer, or club director responsible for distributing the packs to athletes.

Please double-check your shipping address before completing checkout. SquadGear is not responsible for delays or delivery issues caused by incorrect or incomplete shipping information.

International orders: Please contact us at team@shopsquadgear.com for a shipping quote and timeline before placing your order.

Shipping Rates

Shipping rates, if applicable, are calculated and displayed at checkout based on the shipping address and selected shipping method.

Delivery Timing

Delivery timing depends on:

  • When your roster details are submitted
  • Whether your logo and QR/profile links are complete and usable
  • Production schedule
  • Shipping carrier transit times
  • Event deadline

We recommend ordering and submitting team details as early as possible before your tournament, season, or event.

Event Deadlines

If you need your Team Pack by a specific tournament or event date, please include that information in your roster submission form or contact us as soon as possible after placing your order.

We will do our best to meet requested event deadlines, but delivery by a specific date cannot be guaranteed unless confirmed by SquadGear in writing.

Shipping Confirmation

Once your order ships, you will receive a shipping confirmation email with tracking information, when available.

Lost, Delayed, or Returned Packages

Once an order has been handed to the shipping carrier, carrier delays are outside of SquadGear’s control. If your package is delayed, lost, or marked as delivered but not received, please contact the shipping carrier first using the tracking information provided.

If a package is returned to us because of an incorrect or incomplete shipping address, we will contact you to arrange reshipment. Additional shipping charges may apply.

Questions

For questions about your order, shipping status, or event deadline, please contact us at: team@shopsquadgear.com